Industry: High Tech Internet
AVERAGE Annual Salary: 8,000,000 yen
Japanese: 5 - native
English: 3 - good
DESCRIPTION:
Implementation Consultant
The Company
The company provides hosted applications that help online businesses measure
the effectiveness of their web sites and marketing initiatives, in order to
improve their success and increase their ROI. The company's focus is on
providing high-volume, complex web sites with the industry's most
comprehensive yet most adaptable solution for measuring site traffic,
advertising effectiveness, sources of sales, e-commerce transactions, and
more.
The Position
Implementation Engineers customize the company code to each clientfs exact
business requirements and reporting needs, help each client implement code
throughout their website, and perform quality checks to ensure that
implementation has been completed thoroughly. Although not a programming
position, it is certainly a very technical position with constant customer
interaction.
Location: Tokyo, Japan
Responsibilities:
-Gather client business objectives and create Rapid Deployment Guides.
-Train clients on how implementation is to be done.
-Perform technical pre-assessment with clientfs IT personnel and assist in
development of the risk assessment.
-Write logic necessary within client software to generate required values
for implementation of company technology.
-Coach clients throughout the implementation process.
-Ensure that clients complete their implementations on schedule.
-Document issues and best practices relating to specific platforms or
configurations.
-Communicate constantly with customers throughout the contract lifecycle,
escalating important issues where needed.
-Debug implementation problems, JavaScript errors, and product
functionality.
-Maintain customer contact and daily status updates for all outstanding
issues.
-Manage customer expectations, keeping customers happy and expectations
realistic.
-Coordinate with engineering department to ensure timely closure of quality
issues.
-Fully understand customer requests, document them, and assign appropriate
resources.
Experience and Attributes Required:
-Extensive knowledge of Microsoft Office, email, and how the Internet and
websites work.
-Must be self-managed, responsive, and dedicated to customer support.
-Strong understanding of HTML and web protocols.
-Strong JavaScript skills.
-Strong technical writing skills.
-Exceptional organizational, presentation, and communication skills ? both
verbal and written.
-Demonstrated ability to deal with change and be a team player.
