Industry: Food & Beverage
AVERAGE Annual Salary: 8,500,000 yen
Japanese: 5 - native
English: 3 - good
DESCRIPTION:
Reporting to the Head of Operations, the successful candidate has to do
the coverage by himself or herself. However he or she can ask help to
QC, R&D and Sales at their best.
Responsibilities:
- Receive calls from customers including inquiries on our products and
claims. There are around 10 calls per day and troublesome case is 1 or 2
per week. Serious case is 1 or two per year.
- Prepare the proper contents for replies to customers.
- Contact customers and explain the answers.
- Solve claims from customers properly
- Go to customers to receive and apologize for inferior products.
- Write letters in Japanese to apologize for inconvenience for customers
- Support to submit the necessary reports to competent authorities
based on Laws related to Sanitation and food industry
Qualifications:
- Experience in Food or Consumer-goods industry is a must.
- Experience in Call Center task or Sales. We prefer strength to
communcate with individual consumers.
- Reply properly to many calls and inquiries including claims. And solve
the claims accurately with help from QC, R&D and Sales.
- Stronger skills to communicate with individual customers.
